Refund policy

Returns and cancellations

You can cancel your order for any reason within 14 days of the day you receive your item. This is your right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

How to cancel

Email cs-team@passed-vibecheck.com with your order number and say you want to cancel. You don't need to give a reason.

1. Send it back

Send the item back within 14 days of telling us, to:

Flat 1, 11 Park Avenue, Palmers Green, London, N13 5PG

You pay for return postage. We recommend a tracked service, because the item is your responsibility until it reaches us.

2. We check it on arrival

Please send the item back unworn, with all tags still attached and in the original box, with any authentication certificate that came with it. You can try it on as you would in a shop, indoors and on a clean surface. When it arrives we check it: if it has been handled more than that, we may reduce your refund to reflect the loss in value, as the law allows.

3. We refund you

We refund you within 14 days of receiving the item back, or of you showing proof of postage if that's sooner. We refund the price you paid and the original delivery charge, less any reduction from our check, to the payment method you used.

Faulty or not as described

If an item is faulty or not as described, your rights under the Consumer Rights Act 2015 are not affected. Email cs-team@passed-vibecheck.com and we will cover the return postage.